Category Customer Service

  • Improving Employee Performance

    by AUCE 0 Lessons in $120.00

    An important part of every manager’s job is to guide employees toward activities that will help them make progress in their jobs, and away from activities that will derail them and negatively affect the organization.

  • How to Correct Performance Problems

    by AUCE 0 Lessons in $120.00

    You’ve taken positive steps to help your employee turn a performance problem around, but the problem still persists. What do you do next? At this point, you must proceed cautiously but firmly and use a progressive approach to discipline.

  • High Impact Presentations

    by AUCE 0 Lessons in $120.00

    Your ability to deliver presentations that have a high impact on the audience is a hugely important skill regardless of your professional career type.

  • Federal Government Industry Overview

    by AUCE 0 Lessons in $120.00

    The federal government industry is the world’s largest service provider with primary responsibility to provide essential services to its citizens funded through its collection of taxes. A federal government is usually comprised of a host of governmental departments and various stakeholders, which can include, but are not limited to, individual states, provinces, and territories.

  • Essentials of Service Excellence

    by AUCE 0 Lessons in $120.00

    This program provides tools to focus on the important role of the individual in building client loyalty, creating a positive impression, and contributing to a workplace service culture.

  • Developing Effective Teams

    by AUCE 0 Lessons in $120.00

    Developing Effective Teams course is an intensive team development program for the whole team, including their managers.
    Teams participating in the Developing Effective Teams course will achieve greater results than the combined efforts of their best individual team members. Your teams will achieve outcomes from this course that are far beyond those of conventional team building or team planning days.

  • Cultural Diversity in the Workplace

    by AUCE 0 Lessons in $120.00

    Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual.

  • Conducting Effective Performance Appraisals

    by AUCE 0 Lessons in $120.00

    Performance review conversations are just one element of effective performance management.

  • Coaching Skills for Supervisors and Managers

    by AUCE 0 Lessons in

    Coaching is the continuous effort to help employees maximize their abilities through personalized counseling and advice.

  • Coaching Employee Performance

    by AUCE 0 Lessons in $120.00

    In this program the facilitator provides a practice-based approach to assist participants in learning coaching skills. The focus is on techniques for coaching soft skills competencies.

What You Get

  • Educated Staff
  • Timesheets
  • Video Lessons
Course Features

  • Language : English
  • Skill Level : All level
Working Hours

  • Monday9am - 6pm
  • Tuesday9am - 6pm
  • Wednesday9am - 6pm
  • Thursday9am - 6pm
  • Friday9am - 6pm
  • Saturday9am - 6pm
  • SundayClosed