Lesson content

✅Analyse the evolution of quality thinking and the shift from inspection to prevention.

✅Evaluate the business case for quality and the management concept that 'quality is free'.

✅Describe the role of standards and regulations as well as quality processes in the Quality Plan (Quality System).

✅Contrast Quality Assurance with Quality Control.

✅Evaluate Quality Assurance models for change and quality improvement.

✅Critically assess the role of quality control in the modern organization, highlighting the role of statistical process control.